Customer Testimonials
Was lucky to purchase my first Subaru from Southern team! Aurelian is a very customer-focused, knowledgeable, and communicative salesperson. David is a very efficient and thorough F&I manager who made the paperwork process very easy. My experience with Southern Team was very positive and I recommend them to future Subaru buyers.
It was awesome. We came in in an emergency appointment. Jennifer accommodated us and got the new tire. In and out in less than 2 hours no appointment with a new tire. Great experience. Great customer service
I was impressed with the service at Southern team Subaru, from my sales rep Avi to Evan the c sales manager who arranged finding my hybrid Crosstrek at another dealer. I also appreciated the two week assistance given to me by Kevin.
The experience was well worth the wait. Chris was very helpful and also attentive to what was going on at the time. He work with me and I came out with what I wanted..
Great staff, very informative. They worked fast and got me in and out. Good prices for the services.
I've taken my car here for nine years and service has always been good. On this visit I had my brake line flushed. This was clearly explained to me and I've had no problems whatsoever. I highly recommend Mike Kazee as an advisor.
They were professional, polite, attentive to our needs and the buying process was quick and informative.
Melissa got me in at my appointment time for recall work. They got the work done and a state inspection in a few hours. I would use them again.
All went very smooth I was very happy to leave with my new shiny Subaru.
Trevin and mark were amazing with helping me find my first car thank you guys so much !!
It’s nice to have the sitting area and beverages available while you wait for your service to be completed. Staff have always been friendly and helpful.
It would have been nice to know in advance that the service area for Subaru had changed again, or maybe a note on the door that it was back in the original place. I’m very thankful that my appointment time stayed the same and didn’t get changed without me knowing this time.
I appreciate the ability to schedule the next service appointment when I’m checking out.
Keep up the good ... Read More DealerRater - Jun 10, 2026
Just purchased my first brand new vehicle off the showroom floor and had a smooth enjoyable transaction with Avi and David . Highly recommended.
Fast efficient work and friendly people. The wait was not long and everyone was very friendly.
Fast efficient work and friendly people. The wait was not long and everyone was very friendly.
Quick oil change & tire rotation. Staff friendly, facilities clean and they were very welcoming to the fur baby.
I had a long, but good experience. For some reason, my apple play had stopped working after I left the dealership for a routine checkup. I came back and explained the problem to them. They immediately went to work on it until they found the problem and fixed it.
Great staff. Helpful and patient. Great experience.
Good I already reviewed this so having to do it more yhat once is frustrating so last ... it was awesome we are overnight the moo. About our new. Thanks
I enjoy taking my Nissan in for service, Mike White is a wonderful service rep who makes me feel heard and explains things in words I can understand as a non-mechanic.
Communication is an issue. It is nearly impossible to speak to a human. Pam is awful. And service reps do an 'ok' job of keeping me updated on status. The service department has deteriorated over the last few years compared to what I experience earlier in the 24 years I have been going to the VW shop. And I contrast this with my experience having my Jeep serviced last week at Shelor where communication was excellent and I would rate them much higher despite the oil change taking longer than expected due to a Tech being out. I don't see ... Read More DealerRater - Jun 9, 2026
Melissa maintained good communication throughout the scheduling and service process. I always receive good service with Southern Team Subaru.
I love getting my Subaru worked on here. The people are friendly and helpful. I love getting my Subaru worked on here. The people are friendly and helpful. I can always get great service with a smile!!!
Thank you Chris and Andrew for the Ford!
Tony Hall was my amazing sales person. I was a nervous wreck and he made my life easy. Mark my finance mgr was very informative and explained everything. Great experience!
Everyone is so friendly and so helpful !! The people in the service department make every visit a great experience!!??
Star did a wonderful job showing me the car, going over my options, and working with me.
Great team with all the team members we met with. Lisa, Linda, the finance director.
I went in there with a low tire. They ordered me a shaved tire and gave me a loaner.
Wonderful service and courteous front staff! I love coming to get my car serviced. Everyone is always professional!
They went above and beyond to make my experience perfect. I will definitely be back if I need more service done
Great overall experience with clear communication and excellent customer service. I would highly recommend Southern Team.
I didn't realize the shuttle had been discontinued so that was a bit disappointing to hear but the wait time was pretty standard for what I was getting done.
Really nice, informative, seems to really care that I was getting a decent vehicle Kept in touch, and followed up on the vehicle
I was assisted with my car needs without being subjected to upsell spiel. Overall pleasant, unstressful experience.
Everyone is very polite. I've always been in and out pretty quickly with service. The facility is really nice and I appreciate the free drinks and coffee
When I arrived it was unsure if the part had even been ordered & I waited almost 6 hours
Professional, courteous, helpful and customer friendly. I don't have anything else to say Have a nice day
Disappointing. They let my car from the back when they knew it was still making a noise. The back mechanic said the other guy working on my car was in a rush to get done and just let it go
Easy to talk to. Most of all. I think all of them went out of their way to help me.
See first text Are you a robot For heavens sake, the service and people were great!
Dealership was good sales top notch very nice showroom and all the staff was good
The woman was Very friendly as well as the man who was in training: Enjoyed the free coffee in lounge.
They were great and kind and showed me the video! They worked as quickly as possible
Rude, told my business over the intercom. Did not appreciate Would not recommend except that it's free
They answer all questions about what they will do to my car in a way that I can understand. This is why I don't take my car to any other dealership.
Totally professional, gone are the days of feeling ripped off by a shady salesman at Southern Subaru. This was our family’s 6th new car purchase. They leave no room for improvement.
Took longer than I expected, but they did their job, and the people were nice, especially Melissa.
Mel did an excellent job helping us find the right truck. Couldn’t have done it without him. Heather did a great job walking us through the paperwork and explained out options to us. Amazing dealership and amazing experience!
It was extremely easy. Everyone was extremely helpful and everything was handled with efficiency and in a timely manner.
I spend about a third of my life in Roanoke these days, and two thirds up in Alexandria. One daughter and two "grandma magnets" in Roanoke and two daughters and three "grandma magnets" in Alexandria.
I am 77 years of age and have 60 years of experience in buy new cars and getting them serviced in the dealers' service departments. I purchased a new 2023 Hyundai Tucson Hybrid at a Hyundai dealership in the Alexandria area in 2023 and was happy with the deal and the mileage. I get 31-32 mpg in town and 32 - 33 mpg on the highway! But ... Read More DealerRater - Jun 6, 2026
Melissa always explains things and works hard making best decision for me and my needs
Eric didn't push the sale. The deal I was offered was fair and I didn't have to push back.
Very pleased wit the efficiency of the service department. Your employees are friendly, helpful and attentive to the customer's needs. I'll be back...
Excellent, efficient, and friendly service!!! They listen and make sure they understand any issues you might have.
Very informative and honest. I feel confident with my cars repairs and will continue to use Southern Team Subaru.
Great team Always have a great experience with it the service team at Hyundai I'm very sad that I'm moving so far away and can not continue my service with this location
Took 2.5 hours to change oil, air filter and cabin filter. This was ridiculous Took my car back at 1000 am, got it back at 130 pm. Way too long
Friendly,on time and very sincere! The service department showed me that they valued my 25 years of business I had done with this company
Excelente service and support. Will come back again.will refer more customers for good services.
Megan is terrific at keeping the customer informed on the status of the vehicle and explaining details as necessary. She's very polite and respectful.
The service department was able to solve the problem. I had to return and they corrected that issue also.
I had such a great experience working with Luis and Keith! As a new mom, buying a new car felt overwhelming, especially after having to say goodbye to my old car, but they made the entire process simple, quick, and stress-free. They were incredibly polite, listened to exactly what I wanted, and worked hard to find the best option for me and my family.They took the time to make sure I understood everything and helped me get the warranties and coverage I needed for peace of mind. I never felt pressured, and they truly cared about making sure I ... Read More Google - Jun 4, 2026
Very reliable, very professional honest, and I would use them to buy a vehicle in a future and repair my existing ones
Always take good care of us. Get us in and out on time. Thank you
Went for an oil change/tire rotation, seemed to take a long time. New window sticker was applied next to the old one. Why not remove the old one?
It was ever pleasant the salesman was nice and courteous. The finance manager was knowledgeable as well.
They was nice and friendly They was nice and friendly and they answer every question
The staff are always helpful. It just seems to take way too long for simple things to get done. I got an oil change and inspection and I was there for 2 hours. If I make an appointment, I shouldn't be waiting for 2 hours.
Purchased new Subaru. The final process with Morris was a little long, but I know he is required to offer everything.
Great,wonderful experience as always. Always been great on any service I have received since first purchasing my truck.
They went over and above anything we asked for Felt taken care of in every way
Megan was very nice and very professional. The team was right on time for our appointment too.
I had a great experience I have been a customer for over 20 years with Nissan
Very good experience, waiting room was very clean. Was kept up to date during my service.
Great service and helped with what we needed. The salesman was very friendly and helpful
I did not have an appointment and he was able to fit my car in. He was smiling when he greeted me and was a extremely personable. I will definitely deal with Kase for any other service needs I may have in the future.
Shopping for a vehicle after owning one for 12 years I thought was going to be difficult. I looked at 11 vehicles and test drove 9 . I am a happy owner of a 2026 Nissan Rouge . Thanks to Darius who took time to show me the rouge and all it had to offer . Darius was not pushy but very polite , professional and knowledgeable. Thanks to Kevin who made the financing quick and possible.
Service was good. Wait time a little long.
Excellent Always a great experience and pleasant people and do an amazing job And I will always come back
I worked with Subaru Service - they are always ?? kind, helpful, and positive. No
I was impressed with how well and how efficiently they worked with USAA insurance to handle my claim after my car was hit. That was until they told me the repairs were done and I could pick up my car. I returned the rental vehicle provided by USAA, and when I got to the collision center to pick up my car, I found that the driver's side mirror wasn't working. This is the same mirror that was damaged in the crash and was part of the repairs, so all they did was replace a damaged mirror with a ... Read More DealerRater - Jun 3, 2026
Excellent dealership service and sales Mark Baker excellent service advisor always takes great care of my Subaru
Pleasant and informative Polite and the people were good to deal with.. only complaint no shuttle service anymore and I miss it.
The people in the service dept were very friendly and helpful. The wait was very reasonable.
I hav been doing business wth that dealership 4 yrs & they've always been very courteous & thorough
Everything was just fine. very friendly and professional! I have never had issues with the company.
I have had very good experiences dealing with this dealership. They have taken care of my 2007 Santa Fe which had over 210,00 miles on it when we gave it to our daughter and now that we have a new Tuscon, they are taking great care of it!
Service has gone down over the 22 years I have gone to this dealership. Communication about the status of my vehicle is awful and getting to talk to a human is time consuming and frustrating. And Pam should be discontinued. When I contrast the overall service experience with what I had last week in another vehicle it is night and day. I probably won't buy another vehicle from Southern team.
Great experience and super great communication with Jennifer in regards to any updates on my car while it was there. Thank you so much!
My expense is always great wonderful and fabulous I have great experiences at with my 2000 Subaru Forrester. I love coming there.
Linda was great to work with and helped us find what we wanted. She is very knowledgeable of Subaru's line of cars and SUVs. We left very happy with our purchase.
As always great service,polite,friendly service dept. Staff and clean comfortable waiting room with great coffee! Can't ask for or expect anything more .Thank You!
Southern team was great to work with! Will definitely buy my next car from Southern team!
Great experience with Keith and Holly
My greeter and representative was very helpful and kind. He was knowledgeable, and he was patient. He even remembered that I was there earlier in the week with my other Subaru.
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Always polite and patient Easygoing and nice Eight more words are not needed- enough already